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Smaller CEE cities are becoming attractive to BSS investors

The last two decades have seen massive growth in the BSS (Business Support Services) industry across the globe, and in Central and Eastern Europe (CEE), as well, for that matter. It is the CEE region which particularly shows how the business climate and the combination of all the measures taken are crucial for the development of the sector and can result in making doing business easier.

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The World Bank’s Doing Business report shows that clearly: a decade ago two thirds of all emerging Europe countries were ranked between the 50th and 130th positions. Today, two thirds are amongst the top 50 economies, globally, with the largest improvers such as Belarus, Macedonia and Croatia leaping up by more than 80 notches.

This, together with a number of other factors such as access to very well-qualified labour force, has resulted in an annual growth for the BSS sector of between 18 and 20 per cent. Multiple analyses show that this trend should continue in the coming years.

Such fast growth in the industry has allowed regional cities to present their business offers to the investors coming from the US and Western Europe. The last ten years have proved that not only capital or large cities are good locations for BPO or SSC operation centres. Cities with between 100,000 and 350,000 inhabitants have also become more and more attractive for such types of business.

Full story via Emerging Europe

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