Lublin Info Centre

Solving challenges of business processes. From Lublin.

Process Solutions is a Business Outsourcing Group that provides services of accounting, tax reporting, HR and payroll to some of the largest international corporations in the world. Since its launch in 1999, the company has grown significantly, and currently has over 500 clients that it serves from its offices in 5 countries: Czechia, Slovakia, Romania, Hungary and Poland where beside Warsaw, the company can reach its clients from a new branch in Lublin. In a conversation with Invest in Lublin Managing Director of Process Solutions, Tomasz Tąkiel will reveal more details on what were the reasons behind this idea and how the process of entering Lublin market looked like from his perspective.

So let’s start from the very beginning. How did you come up with idea of locating your business in Lublin?

Our idea of opening a new office in Lublin was somewhat defined years ago, and that is when we’ve started our market research in the city. Unfortunately, our plans have been cut short by the global mayhem of the pandemic back in the beginning of 2020. It was no time to plan an expansion, when there has been a massive concern that our portfolio of clients might decrease, and the entire world was at a standstill.

But with the pandemic becoming an endemic part of our lives, also business-wise, finally you decided to dig out the old plan from the drawer. Why?

PS Lublin remained a fond idea for a long time, yet no more than that. As a location, it fit perfectly with our goals, and the employment opportunities there seemed favourable to say the least. This being the case, we were not only exited, but more than ready to dive headfirst into the project when the topic has been brought up again – this time in the post-Covid reality. Lublin is city in the east of Poland, with an estimated population of 350 000 residents. Known for its academic potential, Lublin remained high on our list of possible locations for a new PS office, with its plethora of various level specialists in the accounting field.

What was the biggest challenge you faced while entering the Lublin market though?

When the search for a perfect office space began, we didn’t really know what to expect. The rapid advancement of business opportunities in Lublin has not exactly gone hand in hand with the real estate boom that we’ve known from the Warsaw downtown, especially when it came to the serviced offices that we were looking for. Eventually, somewhat content with the office space that was finally booked and rather stressed about a million details that could potentially go wrong, we set our deadline for the official opening for 12 September 2022.

And so it happened! I bet it was a moment worth remembering…

This day was a culmination of the determined efforts of the management team, HR, administration and our specialists in the Warsaw office who made sure that the transition of Clients to the new office would be as smooth as possible. We are deeply grateful for all those who shared their advice, participated in the project and showed great enthusiasm at its completion. We are aware that this is just the first chapter for PS Lublin and we can’t wait to further cooperate with our colleagues in their future endeavours.


We are happy to have you here and we wish you success in the upcoming projects!


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